Uber expands ChatGPT Work to over 30,000 employees
On October 22, 2026, Uber announced access to ChatGPT Work for more than 30,000 employees. In the announcement, Uber presents ChatGPT Work as an agent to support tasks in the ChatGPT Enterprise environment. The rollout expands an initial pilot with 1,000 people. The announcement reports neither a measured productivity gain nor the cost of the initiative.
The pilot reached areas beyond engineering
In an interview with TechCrunch, Uber's vice president of engineering said about 80% of the first users were from outside engineering. They used the tool to analyze operational data, adapt training materials to different markets and create custom dashboards.
Uber also reports a separate experience: 30 AI engineers worked for two weeks with teams from other areas to automate parts of their tasks. The report doesn't say which changes stuck or how much time or money they saved.
More access doesn't prove a return
Uber says it will track how teams use the technology and evaluate the results before deciding the next steps. The company and OpenAI plan to share adoption data, use cases and measurable results as the rollout advances. Until then, the number of people with access shows the scale of the rollout, not its effect on the operation.
When evaluating an expansion, it's worth starting with a priority routine: define what needs to improve and record a baseline. Track the time to an approved deliverable, rework, error rate and review cost. Also name who validates the results and which data can go into the tool. This comparison helps decide whether the pilot should be expanded, adjusted or shut down.
Sources
Uber, 22 Oct 2026. https://www.uber.com/us/en/blog/uber-announce-work/
TechCrunch, 22 Oct 2026. https://techcrunch.com/2026/10/22/uber-puts-all-30000-employees-on-chatgpt-work/