TEXTS 73
guics
An AI-resolved request only counts if the customer doesn't come back
The measurement applies only to the app, between July and August 2026, and the numbers come from the company itself. Even so, the case helps to think about the extra staff the sales peak requires and how to know whether the agent actually resolved the request.
Early in companies' use of AI, it is possible to choose where to cut cost
Most companies still have their use of artificial intelligence at an early stage or in pilot projects. That is what the Folha coverage of the Amcham Brasil and Humanizadas survey shows. For those who lead an operation, this stage is the window to choose a task that cuts cost, shortens delivery time and reduces error or rework.
Why I chose Grok Bot's ecosystem of agents
I chose Grok Bot because I build a team of specialists, each one in its own role. In ChatGPT you can only have one dot, and Claude's Duet also comes down to a single agent. I don't spend my time correcting one assistant.
Today is the best opportunity for AI in small and midsize companies
IDC, commissioned by Dell, surveyed 250 organizations in Brazil: 57% have moved past testing and scaled AI in their operations. Among small and midsize businesses, only 42% use the technology across several areas, against 72% of large companies. That gap, today, is the best opportunity.
It sold, but the margin came up short
Márcio Nunes, from Asus, said at a retail event that maybe the best use of AI is helping a store not lose money. Mercado & Consumo reports it. I'd start with the order that sold, but where the margin came up short.
Snowflake announces weekly sales analyses with CoWork
At Snowflake Expedition, on November 3, Snowflake presented updates to CoWork, its work agent for business teams. Among the examples, the company described a sales leader who schedules a weekly pipeline analysis and gets a report by email. The example comes from Snowflake itself and does not present an independent measurement of savings, accuracy or commercial results. Snowflake announcement , article about CoWork
The agent can put the quote together. Who approves sending it?
Fleury says it uses an AI agent to calculate project costs, with the math available for review, according to Xataka. I see a good application there: letting the program run a whole step, with a clear limit on what it can do next.
The end of the prompt: how to get the best answers out of AI
The best answer starts before the question. How to organize context, sources, skills and tools to work better with AI agents.
The customer's history has to reach whoever is serving them
AI can help customer service resolve requests with the customer's history at hand. It's worth starting with that access. A survey by CS Academy with Zoho, reported by IT Forum, points to the lack of integration between systems as the most cited barrier to expanding the use of AI.