Copastur expects to save 5,270 hours a month: the gain is in the dull routine

Copastur, a corporate travel agency, expects to save 5,270 work hours a month with AI agents, according to PANROTAS. We see a lot of Brazilian companies waiting for the big AI project to get started. In our reading, the gain usually comes from the small routines that repeat every day.

One of the automations answers employees' questions about each client's travel policy. Others triage requests and financial documents. None of this is glamorous, and that's exactly where time gets lost: the question answered for the tenth time that week, the paper checked by hand.

It's fine not to have a big agency's budget. In our experience, the most common roadblock is the routine's rule, which nobody wrote down. Without a rule, AI has nothing to follow. That's why the first step is a management one: define what needs to come in, who decides and when a request goes back.

Another point stands out: Copastur employees already create their own automations without depending on IT. It makes sense, because whoever lives the routine knows best what can be taken out of the way. Pick one, write the rule and measure the time before and after.

This text was produced with the support of AI.

Sources

PANROTAS, 3 Nov 2026, Karina Cedeño. https://www.panrotas.com.br/viagens-corporativas/tmcs/2026/11/copastur-investe-r-130-milhoes-em-tecnologia-e-anuncia-nova-solucao-de-ia_233338.html